Return Policy for Original Artwork

We want to ensure you have a positive experience with your purchase. Please take a moment to review our return policy below:

Refunds:

We do not typically offer refunds for original artwork or commissioned pieces unless the item has been damaged during shipping.

Shipping Damage and Return Process:

• In the unfortunate event that your artwork arrives damaged during shipping, we are here to assist you.

• To process a return for shipping-damaged items, please follow these steps:

• Document the condition of the packaging, the label on the package, and the damage to the item by taking clear photographs.

• Contact us directly at rachel@rachelregnierstudio.com within 7 days of receiving the damaged item.

• We will guide you through the process of returning the damaged piece.

Refund Options:

• Once we receive the damaged item, we will provide you with two options:

• A full refund for the damaged item.

• The option to allocate the cost of the damaged item towards the purchase of another piece from our collection.

Your satisfaction is of the utmost importance to us, and we're committed to resolving any issues related to shipping damage promptly and professionally.

We appreciate your understanding of our return policy. If you have any questions or require further assistance, please do not hesitate to contact us directly at rachel@rachelregnierstudio.com